Refund policy

RETURNS & REFUNDS

We hope you love your JustLowke order. As our products are produced on demand, we encourage you to carefully check product descriptions and size guides before placing your order.

This policy does not affect your statutory rights.

CHANGE-OF-MIND RETURNS

If you are a UK consumer, you have the right to cancel an eligible online purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, you must contact us at Justlowke@gmail.com within this 14-day period and clearly tell us that you wish to cancel your purchase.

After notifying us, you must return the item within a further 14 days.

Please contact us before sending anything back. We will provide you with the appropriate return instructions and return address.

Unless the product is faulty, damaged, incorrect or otherwise required by law, you are responsible for the cost of returning the item to us.

Returned items should be kept in good condition. You may inspect and try on clothing as you would reasonably do in a shop. We may make a deduction from your refund where the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.

REFUNDS FOR CHANGE-OF-MIND RETURNS

Once your eligible return has been received, or you provide evidence that it has been returned where applicable, your refund will be processed in accordance with applicable consumer law.

Refunds will be issued to your original payment method.

Where required by law, we will also refund the cost of our standard outbound delivery option. If you selected a more expensive delivery method, such as express delivery, any additional delivery cost above our standard delivery option will not be refunded.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your product arrives damaged, has a manufacturing defect, has been misprinted or you receive an incorrect item, please contact us as soon as possible at Justlowke@gmail.com

Please include:

Your order number
A description of the problem
Clear photographs showing the issue

Where the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or refund, at no additional cost to you.

Please do not return a defective or incorrect product unless we specifically ask you to do so.

WRONG SIZE OR COLOUR ORDERED

Please carefully check the product information and size guide before ordering.

If you accidentally order the wrong size or colour, this is not considered a manufacturing defect. However, where you have a statutory right to cancel your online purchase, you may still exercise that right in accordance with the Change-of-Mind Returns section above.

We do not currently offer direct size or colour exchanges. If eligible, you may return your original item and place a new order for your preferred size or colour.

PERSONALISED PRODUCTS

Products made to your individual specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right where an applicable legal exception applies.

Your statutory rights regarding faulty, damaged, incorrect or misdescribed goods are not affected.